How to muck up a product launch: Google Mobile Sync version

Google recently launched Mobile Sync, a product that allows a variety of mobile phones to sync up with Google's services. To say it mildly, Google really blew it. Even in the early days there were errors that stopped the sync from working and there was no response from Google's end.

Today, anybody who tried syncing was faced with a new error which said "unable to open database." What has happened is that the URL given for the sync (https://m.google.com/syncml) has disappeared from Google's servers and it is returning a 404 error at the moment. The hapless clients that try to connect to the URL, obviously, can't find it and errors out saying the database cannot be opened.

It is understandable that this a new product and I have often given Google a great length of rope with their new product launches, but turning off URLs like this without any intimation is really not done. Even if it is a human error, how can something as simple as this happen?

For a company that is very serious about entering the enterprise space such mistakes and lack of communication goes not augur well for its future. I hope Google will pull up its socks on this front, sooner than later.